Refund policy

Return & Refund Policy

We want you to love your purchase. If something isn’t right, we’re here to help.

Returns & Refunds

We offer refunds for:

* Items received that are different from what you ordered
* Items that arrive damaged or defective

Refund requests must be submitted within **30 days of the purchase date**.

If you believe your order is eligible for a refund, please contact us at **[kindness@mapleandmoss.store](mailto:kindness@mapleandmoss.store)** with your order number and a brief description of the issue. Including photos of the item may help us review your request more quickly.

Once your request has been reviewed, we’ll contact you with the next steps.

Policy Updates

We may update this Return & Refund Policy from time to time. The most current version will always be available on our website.

If you have any questions about this policy, please contact us at **[kindness@mapleandmoss.store](mailto:kindness@mapleandmoss.store)**.